1300 & 1800 Numbers in Australia
What Do They Do & Why Does Your Business Need One?
1300 Numbers in Australia
1300 numbers allow your business to have a single phone number accessible across Australia that allows your customers to call in whilst only being charged at a single flat rate from anywhere in the country.
Having this form of low toll number a gives your business legitimacy and an increased sense of authenticity, showing a professional edge and commitment to your customers by allowing them to make contact with no fear of falling victim to expensive call costs.
When using 1300 numbers, your business you will be able to market a single contact number and have calls redirected to either a single phone number or across multiple phone numbers — ensuring all your valuable calls are answered.
1800 Numbers in Australia
1800 numbers allow your business to have a single phone number accessible in Australia that allows your customers to call at a single flat rate anywhere in Australia. Having low toll number a gives your business legitimacy and an increased sense of authenticity, showing a professional edge and commitment to your customers.
Using 1800 numbers, your business you will be able to market a single number and have calls redirected to either single phone number or multiple phone numbers ensuring your calls are answered.
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1300 Numbers Features We Offer:
- Audio Announcement: Play a greeting to your callers announcing your company, for example your might play "Welcome to XYZ Widgets, please wait to be connected.
- Custom Hold Music: Play a hold music file of your choice to your callers instead of ringing tones
- Call Recording: Record the phone conversation for playback at a later stage
- Simultaneous Calling: Route incoming calls to multiple simultaneous destinations, often referred to as "twinning"
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1300 & 1800 Numbers
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What is the Difference Between 1300 and 1800 Numbers?
Both 1300 and 1800 numbers come with exactly the same features and are set up in the same way. These numbers are a good way to attract business from anywhere in Australia.
1300 and 1800 numbers do not rely on your physical location and you can answer calls on any landline or mobile phone in Australia.
They can be used state-wide and you can keep the same phone number for the life of your business, as it is a virtual service and can be moved when you move with no costs of relocations
The differences lie in call costs, both for the caller and the holder of the 1300 or 1800 number.
Account holders of both 1300 and 1800 numbers are charged for all incoming calls. The cost depends on where the call originates from and is charged at the respective rate. Call rates are generally lower for 1300 numbers because the call cost is shared between the caller and the account holder.
There are 3 call origins:
- Local Calls: calls received from the local area and via landline.
- National Calls: calls received from outside the local area and via a landline.
- Mobile Calls: calls received from a mobile phone, anywhere in Australia.
1300 number call costs are shared between the caller and your business.
When calling a 1300 number from any landline in Australia, the caller is charged the cost of a local call. That’s why 1300 numbers are often referred to as Local Rate Numbers. Higher call charges apply when dialing from a mobile phone. They are determined by the mobile telephone company and vary between service providers.
These call charges also apply to the older of the 1300 number and are determined by the service provider of the 1300 number.
1800 number call costs are paid by the business that owns the 1800 number. Callers do not get charged for making the call.
When calling a 1800 number, the call is free when dialed from any landline in Australia. That’s why 1800 numbers are often referred to as Toll Free Numbers or Free Call Numbers.
Prior to ACMA ruling that a free call should be free regardless of the mainstream communication device, calls from mobile devices to the 1800 numbers were generally charged by the mobile carriers and the caller incurred a cost. This has since been changed and all calls to 1800 numbers are free for the caller.
The holder of the 1800 number will be charged for each incoming call and the rates differ depending on the originating call. These rates are determined by the service provider of the 1800 number.
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